Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us. You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Also, you will be entered into a drawing for a FREE dental. Thank you for your time and effort (Please Note: Your privacy is 100% assured.)Name (In order be entered into the FREE dental drawing):(Required)Phone Number:How Did You Choose our Hospital? A friend or relative recommended the practiceYesNoI drove by and saw your hospital signYesNoI saw the practice in the Yellow Pages.YesNoFound you through the Search EnginesYesNoOther:Your Telephone Experience: My call was answered promptlyYesNoIt was easy to make an appointmentYesNoI was referred to the hospital website to get necessary forms ahead of timeYesNoI was placed on hold too longYesNoI was offered to be called back if neededYesNoYour Impression of our Receptionist (Over the Phone):Friendly and attentive .YesNoCourteousYesNoInformativeYesNoYour Impression of our Receptionist (In Person):InformativeYesNoAware of purpose of visitYesNoSeemed warm and cheerfulYesNoGave me undivided attentionYesNoSeemed hospitableYesNoAnswered all my questionsYesNoYour Impression of our Reception Area:ComfortableYesNoNeat & CleanYesNoCountertops free from clutterYesNoRetail displays are well organizedYesNoOdor-freeYesNoChild-friendlyYesNoYour Impression of our Parking Lot/Grounds: CleanYesNoI found a parking spot with easeYesNoYour Impression of our Hospital Website: I visited the Hospital WebsiteYesNoI found the website to be helpful & resourcefulYesNoI printed out any necessary forms ahead of time from the Hospital WebsiteYesNoYour Impression of Our Technicians:Greeted me with warmthYesNoWas gentle with my petYesNoSeemed proficient and knowledgeableYesNoGave me the information I needed.YesNoChild-friendlyYesNoYour Impression of our Veterinarians:Introduced himself/herselfYesNoListened to what I said & answered all my questions .YesNoGave clear advice about how to treat my petYesNoAnswered all my questionsYesNoComforted me and my petYesNoMade me feel valuedYesNoName of Veterinarian that saw your petYesNoAdditional Questions: Was your waiting time reasonable .YesNoDo you feel the fees were reasonableYesNoDid you understand all our fees .YesNoWould you like for us to be open on SundayYesNoWhat hours and days would you like for us to be available to you?If you marked “NO” to any of the above questions please explain: .Will you recommend us to others? Why or Why not?What suggestions do you have for improving the office, staff or procedures?Please rate our service so we can serve you better: Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
